You are free to return any items (except living things like moss) 30 days past the date you received your order. While you don't need to tell us why we would really appreciate it! Returns are free for the following countries:
- The Netherlands
Go here to create a free return label! https://sybotanica.shipping-portal.com/rp/
For other countries, the buyer pays for return shipping. Orders can be returned to:
De Run 5303-A
5503 LW Veldhoven
The Netherlands, Sybotanica
Returns have to be communicated with your order number and (not required) reason of refund. You can email this to firstname.lastname@example.org.
We will try to process a refund as soon as we receive your package. Please do allow 1-5 business days.
Please note that in case of any issues we will solve it at no cost!